Using the Voice of the Student to Evaluate Learning Management Systems

A learning management system is an educational tool employed in higher education to organize, document, track, report, and deliver courses. Selecting the appropriate learning management system is a critical decision for a university. This study explores the usability of two leading systems, Blackboard and Canvas, from the students’ perspective. The goal is to gather and analyze user preferences in order to select an appropriate learning management system. Data was collected through surveys of student’s experience with the two learning management systems. The survey evaluated the ease of the following tasks: finding course documents, viewing grades, ease of navigation, intuitiveness, and communicating with professors. A usability study was also conducted on both learning management systems. The information was combined to provide an overall ranking of the learning management systems.