Abstract
Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.
| Original language | American English |
|---|---|
| Journal | Lecture Notes in Computer Science |
| Volume | 8017 |
| DOIs | |
| State | Published - Jul 1 2013 |
Keywords
- Perceived quality
- Performance Dashboards
- Research frameworks
- Strategic decisions
- Usability
- User perceptions
- Data visualization
- Decision support systems
- Environmental management
- Usability engineering
- Operational Support
- Strategic Support
- Tactical Support
Disciplines
- Business
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