Reengineering call centre operations using simulation

Hokey Min; Vincent Wen-Bin Yu; Vincent Yu

doi:10.1504/IJSTM.2008.016812

Reengineering call centre operations using simulation

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	71-78
Number of pages	8
Journal	International Journal of Services, Technology and Management
Volume	9
Issue number	1
DOIs	https://doi.org/10.1504/IJSTM.2008.016812
State	Published - Jan 2008

ASJC Scopus Subject Areas

General Engineering
Computer Science Applications
Strategy and Management
Marketing

Keywords

Call centre
Customer service
Simulation

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10.1504/IJSTM.2008.016812

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title = "Reengineering call centre operations using simulation",

keywords = "Call centre, Customer service, Simulation",

author = "Hokey Min and Yu, \{Vincent Wen-Bin\} and Vincent Yu",

year = "2008",

month = jan,

doi = "10.1504/IJSTM.2008.016812",

language = "English",

volume = "9",

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journal = "International Journal of Services, Technology and Management",

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AU - Yu, Vincent Wen-Bin

AU - Yu, Vincent

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KW - Call centre

KW - Customer service

KW - Simulation

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DO - 10.1504/IJSTM.2008.016812

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JO - International Journal of Services, Technology and Management

JF - International Journal of Services, Technology and Management

IS - 1

ER -

Reengineering call centre operations using simulation

ASJC Scopus Subject Areas

Keywords

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