@article{b192f927a9334e248627d4bf6a6928cb,
title = "Patients Speak, AI Listens: LLM-Based Analysis of Online Reviews Uncovers Key Drivers for Urgent Care Satisfaction",
keywords = "Aspect-based sentiment analysis, crowdsourcing, google maps, healthcare services, large language models, patient satisfaction, urgent care",
author = "Xiaoran Xu and Zhaoqian Xue and Chi Zhang and Jhonatan Medri and Junjie Xiong and Jiayan Zhou and Jin Jin and Yongfeng Zhang and Siyuan Ma and Lingyao Li",
note = "Publisher Copyright: {\textcopyright} 2013 IEEE.",
year = "2026",
month = apr,
day = "14",
doi = "10.1109/JBHI.2026.3683684",
language = "English",
volume = "PP",
journal = "IEEE Journal of Biomedical and Health Informatics",
issn = "2168-2194",
}