Characterizing User-Reported Risks across LLM Chatbots

Lingyao Li; Renkai Ma; Zhaoqian Xue; Junjie Xiong

doi:10.1145/3772318.3791505

Characterizing User-Reported Risks across LLM Chatbots

Lingyao Li
, Renkai Ma
, Zhaoqian Xue
, Junjie Xiong

Missouri University of Science and Technology

University of South Florida
University of Cincinnati
University of Pennsylvania

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
Editors	Nuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Alessandro Bozzon, Thomas Kosch, Vera Liao, Xiaojuan Ma, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
Publisher	Association for Computing Machinery
ISBN (Electronic)	9798400722783
ISBN (Print)	9798400722783
DOIs	https://doi.org/10.1145/3772318.3791505
State	Published - Apr 13 2026
Event	2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 - Barcelona, Spain Duration: Apr 13 2026 → Apr 17 2026

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2026 CHI Conference on Human Factors in Computing Systems, CHI 2026
Country/Territory	Spain
City	Barcelona
Period	4/13/26 → 4/17/26

ASJC Scopus Subject Areas

Human-Computer Interaction
Computer Graphics and Computer-Aided Design
Software

Keywords

LLM chatbots
LLMs
trustworthy AI
user-reported risks

Access to Document

10.1145/3772318.3791505

Cite this

Li, L., Ma, R., Xue, Z., & Xiong, J. (2026). Characterizing User-Reported Risks across LLM Chatbots. In N. Oliver, D. A. Shamma, H. Candello, P. Cesar, P. Lopes, A. Bozzon, T. Kosch, V. Liao, X. Ma, V. Artizzu, F. Draxler, G. Lopez, A. V. Reinschluessel, X. Tong, & P. O. Toups Dugas (Eds.), CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems Article 602 (Conference on Human Factors in Computing Systems - Proceedings ). Association for Computing Machinery. https://doi.org/10.1145/3772318.3791505

Characterizing User-Reported Risks across LLM Chatbots. / Li, Lingyao; Ma, Renkai; Xue, Zhaoqian et al.
CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. ed. / Nuria Oliver; David A. Shamma; Heloisa Candello; Pablo Cesar; Pedro Lopes; Alessandro Bozzon; Thomas Kosch; Vera Liao; Xiaojuan Ma; Valentino Artizzu; Fiona Draxler; Gustavo Lopez; Anke V. Reinschluessel; Xin Tong; Phoebe O. Toups Dugas. Association for Computing Machinery, 2026. 602 (Conference on Human Factors in Computing Systems - Proceedings ).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Li, L, Ma, R, Xue, Z & Xiong, J 2026, Characterizing User-Reported Risks across LLM Chatbots. in N Oliver, DA Shamma, H Candello, P Cesar, P Lopes, A Bozzon, T Kosch, V Liao, X Ma, V Artizzu, F Draxler, G Lopez, AV Reinschluessel, X Tong & PO Toups Dugas (eds), CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems., 602, Conference on Human Factors in Computing Systems - Proceedings , Association for Computing Machinery, 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026, Barcelona, Spain, 4/13/26. https://doi.org/10.1145/3772318.3791505

Li L, Ma R, Xue Z, Xiong J. Characterizing User-Reported Risks across LLM Chatbots. In Oliver N, Shamma DA, Candello H, Cesar P, Lopes P, Bozzon A, Kosch T, Liao V, Ma X, Artizzu V, Draxler F, Lopez G, Reinschluessel AV, Tong X, Toups Dugas PO, editors, CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2026. 602. (Conference on Human Factors in Computing Systems - Proceedings ). doi: 10.1145/3772318.3791505

Li, Lingyao ; Ma, Renkai ; Xue, Zhaoqian et al. / Characterizing User-Reported Risks across LLM Chatbots. CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. editor / Nuria Oliver ; David A. Shamma ; Heloisa Candello ; Pablo Cesar ; Pedro Lopes ; Alessandro Bozzon ; Thomas Kosch ; Vera Liao ; Xiaojuan Ma ; Valentino Artizzu ; Fiona Draxler ; Gustavo Lopez ; Anke V. Reinschluessel ; Xin Tong ; Phoebe O. Toups Dugas. Association for Computing Machinery, 2026. (Conference on Human Factors in Computing Systems - Proceedings ).

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Characterizing User-Reported Risks across LLM Chatbots

Publication series

Conference

ASJC Scopus Subject Areas

Keywords

Access to Document

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